2pm.spaceCRM and customer 360:
the alternatives, compared
A CRM is where your team records customers. A customer 360 is assembled from where customers actually talk to you. Most businesses need some of both.
What to look for
- Whether customer records are typed in by staff or assembled from conversations, orders and your other systems.
- Pipelines, quotes and sales forecasting — if you need them, you need a full CRM.
- Integrations with the tools you already run: your shop, your ERP, your messaging channels.
- Price per seat as the team grows.
The 14 tools
- 1.
2pm.space
Our productCustomer 360 inside the inbox: the same person's messages from other channels matched on phone or email, detected phone numbers, linked customer records, and live data pulled from your own systems — no typing required.
- Best for
- Chat-first sellers who need context, not a sales pipeline
- Pricing
- Free for every feature — you pay only for the AI you use, at the model provider's own rate
- 2.
HubSpot
Free planCustomer platform combining a CRM with marketing, sales, service, content and data hubs, offered from a free tier up to enterprise plans.
- Best for
- Growing B2B teams wanting marketing, sales and service on one CRM
- Pricing
- From $20 per user per month (Starter) · Free plan
- 3.
Salesforce
Free planCloud CRM platform covering sales, service, marketing and commerce, with editions from small-business suites to enterprise plans and AI agent tooling.
- Best for
- Sales organizations needing a highly customizable CRM platform
- Pricing
- From $25 per user per month (Starter Suite) · Free plan
- 4.
Zoho CRM
Free planCloud CRM for managing leads, deals and customer interactions with workflow automation, reporting and AI features, from a free 3-user edition to enterprise plans.
- Best for
- Sales teams wanting a configurable CRM at per-user pricing
- Pricing
- From $14 per user per month (Standard) · Free plan
- 5.
Pipedrive
Pipeline-focused sales CRM for tracking leads and deals, with email sync, automations and reporting for small and mid-sized sales teams.
- Best for
- Small sales teams managing deals through a visual pipeline
- Pricing
- From $14 per user per month (Lite)
- 6.
Kommo
Messenger-based sales CRM, formerly amoCRM, combining a lead pipeline with WhatsApp, Instagram and other chat channels, sales automation and AI credits per user.
- Best for
- Sales teams closing deals through WhatsApp and Instagram chats
- Pricing
- From $25 per user per month (Base)
- 7.
Freshsales
Free planSales CRM from Freshworks with contact and deal management, built-in phone and email, sequences and AI insights for sales teams.
- Best for
- SMB sales teams wanting built-in phone and email in CRM
- Pricing
- From $9 per user per month (Growth) · Free plan
- 8.
Bitrix24
Free planOnline workspace combining CRM, tasks and projects, chat and video calls, sites and HR tools, priced as a flat monthly rate per organization with a user cap.
- Best for
- Small and mid-sized teams wanting CRM plus internal collaboration
- Pricing
- From $49 per month (Basic) · Free plan
- 9.
Odoo
Open sourceFree planModular business application suite (CRM, sales, accounting, inventory, eCommerce, HR and more) with an open-source Community edition and a paid Enterprise/online offering.
- Best for
- Businesses wanting ERP and CRM in one modular system
- Pricing
- From $7.25 per user per month (Standard) · Free plan
- 10.
Getfly CRM
VietnamFree planVietnamese CRM for customer, sales and marketing management with cloud and on-premise options; offers a free mobile-only CRM app alongside paid web plans.
- Best for
- Vietnamese SMEs managing customers, sales and marketing campaigns
- Pricing
- From ₫521,000 per month (Startup) · Free plan
- 11.
MISA AMIS CRM
VietnamVietnamese CRM within the MISA AMIS business platform, covering customer, sales and field-sales management, billed per user annually.
- Best for
- Vietnamese businesses already using MISA accounting or AMIS apps
- Pricing
- From ₫55,000 per user per month (Starter)
- 12.
Base CRM
VietnamCRM module of the Base.vn business management platform in Vietnam, covering products, sales pipeline, quotes, contracts, marketing leads and customer service.
- Best for
- Vietnamese companies using Base.vn for work and HR management
- Pricing
- Paid; priced on request
- 13.
CloudGO
VietnamVietnamese CRM vendor offering modular solutions for lead capture, multichannel sales (CloudSALES), customer care and call center, plus industry-specific CRM.
- Best for
- Vietnamese B2B and B2C sales teams needing multichannel CRM
- Pricing
- From ₫50,000 per user per month (SALES1)
- 14.
Twilio Segment
Free planCustomer data platform that collects event data from apps and websites, unifies customer profiles and routes data to analytics, marketing tools and warehouses.
- Best for
- Data and product teams centralizing customer event data
- Pricing
- From $120 per month (Team) · Free plan
Frequently asked questions
Not a full one: it has no sales pipeline or quoting. It assembles a customer view from your conversations and your own systems, and links to the CRM or ERP you already use.
Yes — from a spreadsheet with a remembered column mapping, or from an HTTP source that syncs on a cursor and updates the same customers on every run.
Getfly, MISA AMIS CRM, Base.vn and CloudGO on this list are Vietnamese, as are Haravan and Sapo in the all-in-one list.
How we checked
Every description on this page comes from the vendor's own public website, checked on October 4, 2026. Products and prices change, so check each vendor's site for the current version — and if something here is out of date, tell us and we will correct it.
Prices are a starting list price each vendor shows for a paid plan, before tax and add-ons; some are for annual billing. Check the vendor's pricing page for the plan you need.
Product names and trademarks belong to their owners. 2pm.space is not affiliated with, or endorsed by, the companies named here.
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