Privacy Policy

For transparency and to meet platform requirements, this policy explicitly uses the exact application name: 2PM. The page title, main heading, and references in this document all match the app name exactly.

2PM is owned and operated by 2pm.space. We are not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. (Facebook, Instagram), or any other third-party brand referenced within the product. Any brand names or logos are used solely to identify the services and integrations that users connect (for example, Facebook Pages and Messenger).

2PM helps you manage customer conversations across multiple communication channels (including, where enabled by you, Facebook) through a unified inbox workflow integrated with Chatwoot and other tools that you choose to connect.

Depending on the channels and features you enable, we may process:

• Account data: name, email address, and profile information you provide.
• Conversation data: messages, attachments, timestamps, sender/recipient identifiers, and metadata from connected channels.
• Operational data: logs, browser/device information, IP address, and settings required to operate and secure the application.
• Integration data: identifiers and access tokens required to connect third-party services that you authorize (such as Chatwoot).

The 2PM iOS application is distributed on the Apple App Store. The table below mirrors, in Apple's own categories, the declaration we file in the App Privacy section of App Store Connect.

Not used to track you. The iOS app contains no advertising SDKs and no third-party analytics that follow you across other companies' apps or websites. None of the data above is shared with data brokers or used for advertising, so the app never asks for App Tracking Transparency permission.

Not collected. The app never reads your device's location, health or fitness data, financial or payment information, your device contacts, browsing history, or search history. It holds no location permission at all. If a customer chooses to share a place with you inside a conversation, that pin arrives as part of the message and is stored as User Content above — it is their location, not yours, and the app does not derive your position from it.

Device permissions. The app requests access only at the moment you use the feature that needs it:

• Photo library and camera — requested when you tap the attach or camera button in a conversation. Nothing leaves your device until you pick a file and send it. We never scan your library in the background.
• Microphone — never requested. The app can play a voice message a customer sent you, but it cannot record audio; the permission is disabled in the build.

Accounts and deletion. 2PM is a business tool, and accounts are created and removed by a workspace administrator in the web dashboard rather than inside the app — there is no self-service sign-up on iOS. To have your account and its personal data deleted, ask your workspace administrator, or message us directly on our Telegram channel.

• Provide the core functionality of the application.
• Store and synchronize conversation history.
• Operate, maintain, monitor, and secure the service.
• Comply with legal obligations and platform policies.
• Communicate with you regarding updates and customer support.
• Improve the product using anonymized or aggregated analytics where permitted.

• Performance of a contract.
• Legitimate interests.
• User consent where required.
• Legal obligations.

We do not sell your personal information.

We only share information with processors that help us operate the service, including:

• Chatwoot (customer communication platform).
• Cloud hosting providers.
• Storage providers.
• Logging and monitoring services.
• Security providers.
• Other integrations that you explicitly enable.

We retain personal data as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal information at any time.

• Access your personal data.
• Correct inaccurate information.
• Request deletion.
• Request data portability.
• Opt out of non-essential communications.
• Disconnect connected services such as Facebook whenever you choose.

For privacy-related requests, please reach us on our Telegram channel.

We implement reasonable technical and organizational safeguards, including encrypted data transmission, role-based access controls, and continuous monitoring. However, no online system can guarantee absolute security.

Your information may be processed in countries other than your own. Where legally required, appropriate safeguards are implemented for cross-border data transfers.

This service is not intended for children under 13 years old (or the minimum age required by local law). We do not knowingly collect information from children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the Last Updated date and, where appropriate, providing additional notice.

• Policy title matches the application name: 2PM.
• Explicit statement of no affiliation with Meta/Facebook or other brands.
• Clear explanation of the application's purpose and data processing.
• Direct contact channel provided for privacy requests.