2pm.spaceLive chat software:
the alternatives, compared
A chat bubble on your website is the easy part. What separates these tools is who answers when nobody is online, what the AI costs, and where the conversation goes next.
What to look for
- Whether an AI can answer from your own content when no one is online, and how that AI is billed — per resolution, per conversation or by usage.
- Whether website chats land in the same inbox as your social channels, or in a separate tool.
- How much of the widget you can make your own: colours, launcher, greeting, pre-chat form and languages.
- The real price for your team size once seats and add-ons are counted.
The 14 tools
- 1.
2pm.space
Our productAn AI chat widget installed with one script tag, with your colours, greeting, pre-chat form and eight interface languages — and every website chat in the same inbox as Messenger, Telegram and Zalo.
- Best for
- Sites that want AI answers and one inbox for every channel
- Pricing
- Free for every feature — you pay only for the AI you use, at the model provider's own rate
- 2.
tawk.to
Free planFree live chat platform with a shared inbox for website chat, WhatsApp, Facebook Messenger, Telegram, SMS and email. Revenue comes from paid add-ons such as AI Assist and branding removal.
- Best for
- Small businesses wanting free website live chat with optional AI
- Pricing
- From $29 per month (AI Assist) · Free plan
- 3.
Tidio
Free planCustomer service platform combining live chat, a helpdesk inbox, the Lyro AI agent and Flows automation across website, Messenger, Instagram, WhatsApp and email, aimed at small and mid-size online businesses.
- Best for
- Small e-commerce teams combining live chat with an AI agent
- Pricing
- From $24.17 per month (Starter) · Free plan
- 4.
Intercom
Customer service helpdesk with the Fin AI Agent across chat, email, phone, WhatsApp and social channels. The company renamed itself from Intercom to Fin in 2026; the helpdesk is still sold as Intercom.
- Best for
- Support teams wanting a helpdesk with an AI agent billed per resolution
- Pricing
- From $29 per user per month (Essential)
- 5.
LiveChat
Live chat and customer service software made by Text (formerly LiveChat Software S.A.). It offers website chat, ticketing and integrations for support and sales teams.
- Best for
- Support and sales teams that need website chat billed per agent
- Pricing
- From $19 per user per month (Starter)
- 6.
Crisp
Free planCustomer messaging platform with a shared inbox, live chat widget, AI automation and knowledge base, priced per workspace with bundled seats.
- Best for
- Small teams wanting flat per-workspace pricing with bundled seats
- Pricing
- From $45 per month (Mini) · Free plan
- 7.
Subiz
VietnamVietnamese messaging CRM that brings Facebook Fanpage, Zalo, TikTok, WhatsApp, Instagram and website chat into one inbox, with chatbots, order handling and a virtual call center.
- Best for
- Vietnamese sellers handling Fanpage and Zalo customer chats at scale
- Pricing
- From ₫3,994,000 per year (Basic)
- 8.
Olark
Website live chat software with an optional AI website agent called Aiden, for businesses that talk with site visitors in real time.
- Best for
- Small and mid-size businesses adding live chat to their websites
- Pricing
- From $29 per user per month (Human-Only Live Chat)
- 9.
JivoChat
Free planOmnichannel business messenger combining website chat, messaging apps, telephony and email in one agent app, with an AI agent and WhatsApp as paid add-ons.
- Best for
- Small businesses handling chat, messengers and calls together
- Pricing
- From $28 per user per month (Basic) · Free plan
- 10.
Smartsupp
Free planLive chat and multichannel inbox covering web chat, WhatsApp, Messenger and email, with an AI agent called Mira, aimed at online stores.
- Best for
- Small e-commerce shops with one to a few operators
- Pricing
- From $17 per month (Solo) · Free plan
- 11.
LiveAgent
Help desk software from Quality Unit combining ticketing, live chat, a call center, a knowledge base and a customer portal for customer support teams.
- Best for
- Support teams wanting ticketing, chat and calls in one tool
- Pricing
- From $15 per user per month (Small business)
- 12.
Chaport
Free planLive chat and chatbot software for websites, with a shared operator inbox, knowledge base and multichannel messaging, aimed at small and mid-sized businesses.
- Best for
- Small support or sales teams adding website live chat
- Pricing
- From €29 per month (Pro) · Free plan
- 13.
Lime Connect (formerly Userlike)
Free planLime Connect, formerly Userlike and now part of Lime Technologies, is customer messaging software for website chat, WhatsApp and other channels, with AI agent and copilot add-ons.
- Best for
- European SMBs needing GDPR-focused website and WhatsApp messaging
- Pricing
- From €87 per month (Pro) · Free plan
- 14.
Zoho SalesIQ
Free planZoho's live chat, chatbot and website visitor-tracking product for sales, marketing and support teams, priced per operator and connected to Zoho CRM and Zoho Desk.
- Best for
- Teams already on Zoho CRM or Desk wanting chat and visitor tracking
- Pricing
- From $7 per user per month (Basic) · Free plan
Frequently asked questions
Several tools on this list have a free plan, but the AI answering is usually a paid add-on or limited to a number of conversations. On 2pm.space the widget and the AI agent are both included; you pay only for the model usage of the replies.
In most of these tools, yes. On 2pm.space any teammate can reply in the same thread, and Pause AI stops the agent answering that conversation until someone turns it back on.
No. Every tool here installs with a snippet pasted into your site or a plugin for your CMS.
How we checked
Every description on this page comes from the vendor's own public website, checked on October 4, 2026. Products and prices change, so check each vendor's site for the current version — and if something here is out of date, tell us and we will correct it.
Prices are a starting list price each vendor shows for a paid plan, before tax and add-ons; some are for annual billing. Check the vendor's pricing page for the plan you need.
Product names and trademarks belong to their owners. 2pm.space is not affiliated with, or endorsed by, the companies named here.
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