2pm.spaceTidio vs 2pm.space:
live chat with AI, compared
Tidio pairs live chat and a helpdesk with its Lyro AI agent, sold as an add-on. 2pm.space is an AI inbox where the agent is included and you pay only for the model usage.
At a glance
2pm.space
Our product2pm.space puts website chat, Facebook Messenger and Page comments, personal Zalo, Telegram and Pancake in one inbox. Its AI agents answer from your documents and catalogue, call tools such as shipping quotes and stock checks, and hand over to your team on any thread.
- Best for
- Sites that want AI answers and one inbox for every channel
- Pricing
- Free for every feature — you pay only for the AI you use, at the model provider's own rate
Tidio
Customer service platform combining live chat, a helpdesk inbox, the Lyro AI agent and Flows automation across website, Messenger, Instagram, WhatsApp and email, aimed at small and mid-size online businesses.
- Best for
- Small e-commerce teams combining live chat with an AI agent
- Pricing
- From $24.17 per month (Starter) · Free plan
2pm.space vs Tidio, feature by feature
What each product offers, as its own public pages describe it. A note beside a cell is the catch worth knowing about.
| Feature | 2pm.space | Tidio |
|---|---|---|
| Pricing | Free; you pay only for AI usage | From $24.17 per month (Starter) · Free plan |
| Facebook Messenger | Yes | Yes |
| Facebook Page comments | Yes | Yes |
| Instagram DMs | No | Yes |
No | Yes | |
| Zalo | Yes | No |
| Telegram | Yes | Not stated |
| Website chat widget | Yes | Yes |
| Custom API / webhook channel | Yes | PartialPaid plans |
| AI agent that answers from your knowledge | Yes | YesPaid add-on |
| Staff take over from the AI in the same inbox | Yes | Yes |
| One customer profile across channels | Yes | Not stated |
| Mobile app for agents | Yes | Yes |
| Self-hosting | No | No |
Which one fits your team
Choose Tidio if
- You sell through a Shopify or WooCommerce store and want e-commerce flows built in.
- You need Instagram, WhatsApp or email next to your website chat.
- You want a mature helpdesk with ticketing.
Choose 2pm.space if
- Your customers write on Zalo or in Facebook comments.
- You would rather pay for AI by usage than for a separate AI add-on.
- You want agents that act — draft orders, check stock — and the same workspace for content, data and scheduled jobs.
Frequently asked questions
For website chat and AI answers, yes. 2pm.space adds Zalo, Telegram and Pancake; Tidio adds Instagram, WhatsApp and email, which 2pm.space does not connect.
Tidio's Lyro AI agent is a paid add-on on top of a plan. On 2pm.space the agent is included and you pay the model provider's rate for the replies it writes.
In both. On 2pm.space a teammate replies in the same thread, and Pause AI keeps the agent out of that conversation until someone switches it back on.
Not as a built-in. It integrates with KiotViet, WordPress and WooCommerce, ERPNext and Viettel Post, and any other system through webhook tools, code or MCP.
How we checked
Everything this page says about Tidio comes from its own public website and documentation, checked on October 4, 2026. Products and prices change, so check the vendor's site for the current version — and if something here is out of date, tell us and we will correct it.
- tidio.com/pricing
- help.tidio.com/hc/en-us/articles/17526859097756-Responding-to-Instagram-and-Facebook-comments
- tidio.com/integrations/telegram
- tidio.com/features
- developers.tidio.com/docs/openapi-enable
Prices are a starting list price each vendor shows for a paid plan, before tax and add-ons; some are for annual billing. Check the vendor's pricing page for the plan you need.
Product names and trademarks belong to their owners. 2pm.space is not affiliated with, or endorsed by, the companies named here.
Try 2pm.space — every feature is free
No plans and no seats. Open a workspace, connect a channel or a database, and pay only for the AI your agents use.