2pm.spaceOmnichannel inbox software:
the alternatives, compared
Every tool here puts customer messages from several channels into one shared queue. They differ in which channels they actually connect, whether an AI answers for you, and how they charge per seat.
What to look for
- The channels your customers really use. Zalo, Facebook comments, WhatsApp and Instagram are each supported by some tools and not others — check the exact list, not the word "omnichannel".
- Whether the AI is included or an add-on, and what it answers from: your documents and product catalogue, or a fixed FAQ.
- How a person takes over from the AI mid-conversation, and whether the same customer is recognised across channels.
- How the price grows: per seat, per contact, per conversation, or by usage.
The 18 tools
- 1.
2pm.space
Our productA shared inbox for Facebook Messenger and Page comments, personal Zalo, Telegram, Pancake and your website chat, answered by AI agents that use your documents, catalogue and tools — with a Pause AI switch on every thread.
- Best for
- Teams selling through Messenger and Zalo who want AI replies
- Pricing
- Free for every feature — you pay only for the AI you use, at the model provider's own rate
- 2.
respond.io
Conversation management platform that unifies WhatsApp, Messenger, Instagram, TikTok, Telegram, LINE, Viber, WeChat, web chat, email and SMS in one inbox, with workflows, broadcasts and AI agents.
- Best for
- Mid-size B2C teams selling and supporting over WhatsApp and social messaging
- Pricing
- From $79 per month (Starter)
- 3.
SleekFlow
Omnichannel messaging platform built around the WhatsApp Business API, with a team inbox, broadcasts, a flow builder, social CRM and AgentFlow AI agents, priced by monthly active contacts.
- Best for
- Sales teams in Asia running WhatsApp-led conversational commerce
- Pricing
- From $109 per month (Pro)
- 4.
Chatwoot
Open sourceFree planOpen-source customer support platform with a shared inbox for live chat, email, Messenger, Instagram, WhatsApp, Telegram, LINE, TikTok, SMS and an API channel; cloud or self-hosted, with the Captain AI agent.
- Best for
- Teams wanting an open-source, self-hostable support inbox
- Pricing
- From $19 per user per month (Startups) · Free plan
- 5.
Pancake
VietnamVietnamese business messaging platform (pages.fm) that unifies customer conversations from social and messaging channels in one inbox, alongside companion POS, CRM, chatbot and storefront products.
- Best for
- Vietnamese online shops selling through Facebook pages and social channels
- Pricing
- From ₫550,000 per 6 months (Small)
- 7.
Sapo Omnichannel
VietnamVietnamese retail and omnichannel sales platform; its social channel handles Facebook, Zalo, Zalo OA, Instagram and TikTok chats with in-chat ordering, alongside POS, marketplace and website tools.
- Best for
- Vietnamese retailers managing stores, marketplaces and social pages together
- Pricing
- From ₫170,000 per month (Startup)
- 8.
BizChatAI (formerly Bizfly Chat)
VietnamFree planBizfly's chatbot and multi-page live chat service, formerly Bizfly Chat and now marketed as BizChatAI, covering Facebook Pages and Zalo with auto-replies, comment hiding, mini CRM and order creation.
- Best for
- Vietnamese businesses automating Facebook Page and Zalo replies
- Pricing
- Free plan; paid plans priced on request
- 9.
Fchat
VietnamFree planVietnamese chatbot and live-chat tool for Facebook Pages with comment and inbox auto-replies, comment hiding, broadcasts, webforms, mini-games and AI assistant credits.
- Best for
- Small Vietnamese shops automating Facebook Page comments and messages
- Pricing
- From ₫99,000 per month (Livechat) · Free plan
- 10.
Kommo
Messenger-based sales CRM, formerly amoCRM, combining a lead pipeline with WhatsApp, Instagram and other chat channels, sales automation and AI credits per user.
- Best for
- Sales teams closing deals through WhatsApp and Instagram chats
- Pricing
- From $25 per user per month (Base)
- 11.
Wati
WhatsApp Business API platform with broadcasts, chatbots and a team inbox that also covers Facebook, Instagram, TikTok and a website widget; message fees billed separately.
- Best for
- Teams selling over WhatsApp who need broadcast campaigns
- Pricing
- From $59 per month (Growth)
- 12.
Trengo
Omnichannel customer engagement platform with a shared inbox for WhatsApp, email, social and chat, plus automation and AI, sold in plans with included users and conversation bundles.
- Best for
- European SMB service teams centralising WhatsApp, email and chat
- Pricing
- From €299 per month (Boost)
- 13.
Front
Shared inbox and helpdesk for email-centric support and operations teams, with omnichannel messaging on higher plans and AI agent, copilot and QA sold as add-ons or usage.
- Best for
- Email-heavy B2B support and operations teams
- Pricing
- From $25 per user per month (Starter)
- 14.
Zendesk
Customer service platform with ticketing, messaging, live chat, voice and AI agents, sold per agent in Support and Suite plans; AI agents start on Suite plans.
- Best for
- Larger support organisations needing ticketing at scale
- Pricing
- From $19 per user per month (Support Team)
- 15.
Freshdesk Omni
Freshworks' omnichannel helpdesk combining ticketing with chat and messaging channels, including Freddy AI Agent sessions on paid plans and Freddy AI Copilot as an add-on.
- Best for
- Support teams wanting helpdesk plus messaging in one suite
- Pricing
- From $29 per user per month (Growth)
- 16.
Gorgias
Helpdesk for ecommerce brands priced by monthly ticket volume rather than per agent, with an AI Agent sold as an add-on per automated interaction.
- Best for
- Shopify ecommerce brands handling order and shipping questions
- Pricing
- From $40 per month (Starter)
- 17.
Help Scout
Free planShared inbox, help center and live chat for customer support teams, with WhatsApp, Instagram and Messenger on paid plans and AI Answers billed per resolution.
- Best for
- Small support teams wanting a simple email-first shared inbox
- Pricing
- From $25 per user per month (Standard) · Free plan
- 18.
Zoho Desk
Free planZoho's help desk software with multichannel ticketing across email, social media, web forms and chat, AI features, and a free edition with three user licenses.
- Best for
- Budget-conscious support teams, especially those already on Zoho
- Pricing
- From $7 per user per month (Express) · Free plan
Frequently asked questions
A single place where messages from several channels — Messenger, Zalo, WhatsApp, Instagram, website chat, email — arrive in one queue that a team works together, instead of each person watching a different app.
Support for Zalo varies a great deal: the Vietnamese tools on this list are built around it, while most international inboxes do not connect it natively. 2pm.space connects personal Zalo accounts by QR code today, with Zalo Official Account coming soon.
Every feature of 2pm.space is free, with no seats and no plans. What you pay for is the AI your agents use to answer, at the model provider's own rate plus a flat fee when you add credit.
How we checked
Every description on this page comes from the vendor's own public website, checked on October 4, 2026. Products and prices change, so check each vendor's site for the current version — and if something here is out of date, tell us and we will correct it.
Prices are a starting list price each vendor shows for a paid plan, before tax and add-ons; some are for annual billing. Check the vendor's pricing page for the plan you need.
Product names and trademarks belong to their owners. 2pm.space is not affiliated with, or endorsed by, the companies named here.
Try 2pm.space — every feature is free
No plans and no seats. Open a workspace, connect a channel or a database, and pay only for the AI your agents use.