2pm.spaceChatwoot vs 2pm.space:
shared inboxes, compared
Chatwoot is an open-source support inbox you can self-host, with the Captain AI agent on its paid plans. 2pm.space is a hosted AI inbox where the agent is included and billed by usage.
At a glance
2pm.space
Our product2pm.space puts Facebook Messenger and Page comments, personal Zalo, Telegram, Pancake and your website chat in one inbox. Its AI agents are built on the same platform as your workflows — with retrieval, tools, evaluation and human review — and any teammate can take over.
- Best for
- Teams selling through Messenger and Zalo who want AI replies
- Pricing
- Free for every feature — you pay only for the AI you use, at the model provider's own rate
Chatwoot
Open sourceOpen-source customer support platform with a shared inbox for live chat, email, Messenger, Instagram, WhatsApp, Telegram, LINE, TikTok, SMS and an API channel; cloud or self-hosted, with the Captain AI agent.
- Best for
- Teams wanting an open-source, self-hostable support inbox
- Pricing
- From $19 per user per month (Startups) · Free plan
2pm.space vs Chatwoot, feature by feature
What each product offers, as its own public pages describe it. A note beside a cell is the catch worth knowing about.
| Feature | 2pm.space | Chatwoot |
|---|---|---|
| Pricing | Free; you pay only for AI usage | From $19 per user per month (Startups) · Free plan |
| Facebook Messenger | Yes | Yes |
| Facebook Page comments | Yes | No |
| Instagram DMs | No | Yes |
No | Yes | |
| Zalo | Yes | No |
| Telegram | Yes | Yes |
| Website chat widget | Yes | Yes |
| Custom API / webhook channel | Yes | Yes |
| AI agent that answers from your knowledge | Yes | YesPaid plans |
| Staff take over from the AI in the same inbox | Yes | Yes |
| One customer profile across channels | Yes | Yes |
| Mobile app for agents | Yes | Yes |
| Self-hosting | No | Yes |
Which one fits your team
Choose Chatwoot if
- You want to self-host the inbox on your own servers.
- You need email, WhatsApp, Instagram, LINE or SMS channels.
- You want an open-source codebase you can modify.
Choose 2pm.space if
- Your customers are on Zalo or comment on your Facebook posts.
- You want AI agents you design yourself — tools, knowledge, workflow — rather than a fixed assistant.
- You do not want to run servers or pay per seat.
Frequently asked questions
For a hosted inbox with AI agents on Messenger, Facebook comments and Zalo, yes. If you need to self-host or want email and WhatsApp, Chatwoot fits better.
Chatwoot's Facebook channel covers Messenger conversations. 2pm.space handles both Messenger and comments on your Page posts, with private replies.
Chatwoot is free to self-host and its cloud plans are priced per seat, with the Captain AI agent on paid plans. On 2pm.space every feature is free; you pay for AI usage.
No, 2pm.space is a hosted platform.
How we checked
Everything this page says about Chatwoot comes from its own public website and documentation, checked on October 4, 2026. Products and prices change, so check the vendor's site for the current version — and if something here is out of date, tell us and we will correct it.
- chatwoot.com/pricing
- chatwoot.com/features/channels
- chatwoot.com/captain
- developers.chatwoot.com/api-reference/contacts/merge-contacts
Prices are a starting list price each vendor shows for a paid plan, before tax and add-ons; some are for annual billing. Check the vendor's pricing page for the plan you need.
Product names and trademarks belong to their owners. 2pm.space is not affiliated with, or endorsed by, the companies named here.
Try 2pm.space — every feature is free
No plans and no seats. Open a workspace, connect a channel or a database, and pay only for the AI your agents use.